Legal

Terms & Conditions

Last updated: 14 July 2026

These Terms & Conditions ("Terms") form a binding agreement between you and SoyRage and govern your access to and use of the SoyRage website (soyrage.es), the SoyRage client workspace at panel.soyrage.es (the "Platform"), and any creative, marketing, development or related services we provide (together, the "Services"). Please read them carefully, especially §7 Payment, §8 Delivery & acceptance, §9 Refunds and §10 Payment disputes & chargebacks. By using the Services, creating an account, or paying an invoice, you agree to these Terms.

01Acceptance of the Terms

By accessing the website, registering for an account, submitting an enquiry, paying a deposit or invoice, or otherwise engaging SoyRage for any Services, you confirm that you have read, understood and agree to be bound by these Terms and by any project-specific proposal, quote, estimate, statement of work or order form we agree with you ("Proposal"). If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind it, and "you" and "Client" refer to that entity. If you do not agree, you must not use the Services.

02Definitions

• "SoyRage", "we", "us", "our" — SoyRage Agency, a creative studio operating from Spain, contactable at [email protected].
• "Client", "you", "your" — the individual or entity that uses the Services or engages us.
• "Deliverables" — the designs, code, websites, content, campaigns, videos, documents and other materials we create for you.
• "Client Materials" — content, brand assets, data, logins or information you provide.
• "Platform" — the SoyRage client workspace used to manage projects, invoices, files and communication, including its records, timestamps, message history and approvals.
• "Delivered" — made available to you by any reasonable means, including handover of files, deployment to a live or staging environment, sending via the Platform or email, or providing access credentials.

03The Services & scope

SoyRage provides creative and technical services which may include brand strategy and identity, marketing and SEO, web and application development, and video and content production. The exact scope, deliverables, milestones and price of any engagement are set out in the applicable Proposal, which forms part of these Terms. Any work requested outside the agreed scope ("change requests") may require a revised timeline and additional fees, confirmed before we proceed. Estimates of timelines are made in good faith and are not guarantees.

04Accounts & registration

To use the Platform you must create an account with accurate, current and complete information, and keep it up to date. You are responsible for the confidentiality of your credentials and for all activity under your account.

• You must be at least 18 and legally able to contract.
• You must not share your account, impersonate anyone, or register without authority.
• We offer optional two-factor authentication (2FA) and device/session management; we strongly recommend enabling 2FA.
• Notify us immediately at [email protected] of any unauthorised use. We may suspend or revoke sessions or accounts we reasonably believe to be compromised or in breach of these Terms.

05Your responsibilities

To let us deliver effectively, you agree to: provide timely feedback, approvals, content and access; ensure Client Materials are accurate and lawful; designate an authorised point of contact; and pay on time. Delays caused by late feedback, missing materials or non-payment may affect timelines and are not our responsibility, and do not entitle you to a refund or to withhold payment.

06Client materials & content

You retain ownership of your Client Materials and grant SoyRage a non-exclusive, royalty-free licence to use, reproduce and modify them solely to provide the Services. You represent and warrant that you own or have all necessary rights to the Client Materials and that our use will not infringe any third-party right or violate any law. You are solely responsible for the legality of what you provide, and you indemnify us against claims arising from it.

07Quotes, fees & payment

• Fees are set out in the applicable Proposal or invoice. Unless stated otherwise, prices exclude applicable taxes (e.g. VAT), which are added where required by law.
• Unless agreed otherwise in writing, invoices are payable within fourteen (14) days of the invoice date. We may require a non-refundable deposit or milestone payments before work begins or continues.
• All payments must be made in full and in cleared funds, without set-off, deduction or withholding.
• Late payment. Overdue amounts accrue interest at the statutory rate for commercial transactions under Spanish law (Ley 3/2004) plus the fixed recovery compensation permitted by law, and we may suspend Services, access or delivery until the account is settled.
• Third-party costs (hosting, domains, stock assets, paid media, licences, plugins) are your responsibility and may be re-billed at cost unless included in the Proposal.
• Fees already paid are non-refundable except as expressly stated in §9 or as required by mandatory law.

08Delivery, acceptance & sign-off

A Deliverable is Delivered when we make it available to you by any reasonable means (see §2), including handover, deployment to a live or staging environment, or access via the Platform or email.

• Deemed acceptance. Unless you notify us in writing of a specific, material defect within seven (7) days of Delivery, the Deliverable is deemed reviewed, accepted and approved by you. Continued use, publication, or deployment of a Deliverable also constitutes acceptance.
• Revisions. Reasonable revisions within the agreed scope are addressed as part of the engagement. Revisions beyond the agreed scope or number of rounds are chargeable.
• Acceptance (actual or deemed) confirms that the Services for that milestone were performed and that the corresponding fees are validly due and payable.

09Refund policy

The Services consist of bespoke, digital and professional work performed specifically for you.

• Because work begins promptly at your request, you acknowledge and agree that, to the fullest extent permitted by law, no refund is due for Services that have commenced, for time already spent, or for Deliverables that have been Delivered (including digital content that has been supplied, downloaded or deployed).
• Deposits and milestone payments are non-refundable once the corresponding work has commenced.
• Where you are a consumer with mandatory rights under EU/Spanish law, you expressly request that we begin the Services during any withdrawal period and acknowledge that your right of withdrawal is lost once the Services are fully performed, and is proportionately reduced for Services partially performed, in accordance with Articles 16(a) and 16(m) of Directive 2011/83/EU and Spanish law.
• Dissatisfaction with subjective creative direction, a change of mind, or a change in your circumstances is not a defect and does not entitle you to a refund.

10Payment disputes, chargebacks & PayPal claims

• No wrongful chargebacks. You agree not to initiate, and to withdraw, any chargeback, payment reversal, or dispute (including via PayPal, Stripe, a bank or card issuer) in respect of Services that were Delivered or performed, or invoices validly due. Doing so is a material breach of these Terms.
• Delivered = payable. Where we have Delivered the Deliverable or performed the Services (as evidenced under §11), the amount is due in full regardless of any dispute you raise with a payment provider. A "not received" or "not as described" claim is not valid where the work was Delivered and accepted (including deemed acceptance under §8).
• You cover the costs. If you initiate a chargeback or dispute contrary to this section, you agree to reimburse SoyRage, on demand, for: (a) the full disputed amount; (b) any chargeback, administration or processing fees charged to us by the payment provider; (c) the reasonable costs of responding to and evidencing the dispute; and (d) reasonable legal and collection costs. These amounts are recoverable as a debt.
• Evidence & cooperation. We will submit the Platform records, timestamps, message history, approvals, delivery/deployment logs and Deliverables as evidence to the payment provider, and you consent to us doing so. You agree to cooperate in good faith to resolve any dispute you have wrongly raised.
• Suspension & withdrawal of licence. While an amount is disputed or unpaid, we may suspend Services and access, and the licence and any assignment of intellectual property in the Deliverables (see §12) does not take effect and/or is revoked until the amount, and any associated costs, are paid in full. Any continued use of the Deliverables during this period is unauthorised.
• Fraudulent disputes. Raising a dispute you know to be unfounded — for example claiming non-delivery for work you received or deployed — may constitute fraud and payment-provider abuse, and we reserve the right to report it and to pursue all remedies available at law.

11Proof of delivery & records

You agree that the Platform's records — including project status, uploaded files, message history, timestamps, approvals, invoice status, and deployment or access logs — together with our email correspondence, constitute conclusive evidence, absent manifest error, of what was requested, delivered, approved and paid. These records may be relied upon by SoyRage in any dispute, chargeback response, or legal proceeding. We retain such records for as long as necessary for our legitimate business, accounting and legal purposes.

12Intellectual property

Upon full and final payment of all fees due for a given engagement, SoyRage assigns to you the intellectual property rights in the final Deliverables created specifically for you, except for the Third-Party Materials and SoyRage Tools described below. Until payment is received in full, all rights in the Deliverables remain the exclusive property of SoyRage, no licence is granted, and any use of the Deliverables by you is unauthorised.

• SoyRage Tools — pre-existing know-how, frameworks, source components, templates and tooling remain our property; on full payment we grant a perpetual, non-exclusive licence to use them as embedded in the Deliverables.
• Third-Party Materials — fonts, libraries, plugins, stock media and similar remain subject to their own licences, which you agree to comply with.
• Portfolio. Unless you request otherwise in writing, SoyRage may display the Deliverables and reference your name and logo in our portfolio, case studies and marketing.

13Confidentiality

Each party may receive confidential information from the other and agrees to keep it confidential, use it only for the engagement, and protect it with reasonable care. This does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law.

14Data protection & your privacy rights

SoyRage processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data-protection law. We collect only the data necessary to provide the Services — such as your name, email, company and account activity — and we do not sell your personal data.

• Passwords are stored using strong one-way hashing and are never accessible in plain text.
• We apply appropriate technical and organisational measures, including encryption in transit, access controls, bot protection and session management.
• Your rights. You may exercise your GDPR rights of access, portability and erasure directly from the Platform under Settings → Your data & privacy, where you can download all of your data, delete your data, or delete your account at any time. You may also contact [email protected].
• We may retain certain records (such as invoices and evidence of delivery) where required for legal, tax or accounting obligations, or to establish, exercise or defend legal claims, even after account deletion.

15Third-party services

The Services may rely on or integrate with third-party providers (for example, email delivery, hosting, analytics, payment processors such as PayPal or Stripe, or bot-protection such as Cloudflare Turnstile). Your use of those services may be subject to their own terms and privacy policies. SoyRage is not responsible for the availability, content or practices of third parties.

16Acceptable use

You agree not to misuse the Services. In particular, you must not: attempt to gain unauthorised access to the Platform, other accounts or our systems; upload malicious code or unlawful, infringing, defamatory or harmful content; interfere with or disrupt the Services; reverse-engineer, scrape or copy the Platform except as permitted by law; or use the Services to send spam or to violate the rights of others.

17Warranties & disclaimers

We provide the Services with reasonable skill and care. Except as expressly stated in these Terms or a Proposal, the Services and the Platform are provided "as is" and "as available", and SoyRage disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free or completely secure, or that Deliverables will achieve any particular commercial result.

18Limitation of liability

To the fullest extent permitted by law, SoyRage shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business. SoyRage's total aggregate liability arising out of or relating to a given engagement shall not exceed the total fees actually paid by you to SoyRage for that engagement in the twelve (12) months preceding the event giving rise to the claim. Nothing limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

19Indemnification

You agree to indemnify and hold harmless SoyRage, its owners and personnel against any claims, damages, losses, fines, and expenses (including reasonable legal and collection fees) arising from: your breach of these Terms; your misuse of the Services; the Client Materials you provide; or any wrongful chargeback or payment dispute you initiate contrary to §10.

20Term, suspension & termination

These Terms apply for as long as you use the Services or hold an account. Either party may terminate an engagement in accordance with the applicable Proposal or on written notice for material breach that remains uncured after a reasonable period. We may suspend or terminate access if you breach these Terms, fail to pay, or where required by law. On termination, all fees for work performed up to the termination date remain immediately payable, and clauses that by their nature should survive (including §§7–12, 14, 18, 19 and 23) continue to apply.

21Force majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, outages, strikes, war, or failures of third-party infrastructure.

22Changes to the Terms

We may update these Terms from time to time to reflect changes in our Services or legal requirements. We will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

23Governing law & jurisdiction

These Terms are governed by the laws of Spain, without regard to conflict-of-laws principles. The courts of Spain shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, subject to any mandatory consumer-protection rights you may have in your country of residence.

24General provisions

• Entire agreement — these Terms, together with any applicable Proposal, constitute the entire agreement between you and SoyRage regarding the Services.
• Severability — if any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary.
• No waiver — failure to enforce any right is not a waiver of that right.
• Assignment — you may not assign these Terms without our prior written consent; we may assign them as part of a merger, acquisition or reorganisation.
• Notices — legal notices to SoyRage should be sent to [email protected].

25Newsletter & marketing communications

If you subscribe to our newsletter, or tick the marketing consent box on a form, you agree to receive periodic emails from SoyRage about our services, news, case studies, offers and studio updates.

• Consent. Marketing emails are only sent with your consent (for example, by subscribing on our website or explicitly opting in). We do not sell, rent or share your email address with third parties for their own marketing.
• What we store. For a subscription we store your email address and the date/time and source of the subscription, on the legal basis of your consent, in accordance with §14 (Data protection) and the GDPR.
• Unsubscribe at any time. You can withdraw your consent and stop receiving marketing emails whenever you like — by using the unsubscribe link in any newsletter, or by emailing [email protected]. Withdrawing consent does not affect the lawfulness of processing before withdrawal, and we will action your request without undue delay.
• Frequency & content. We aim to keep it useful and infrequent. Marketing emails are separate from essential service or transactional messages (such as verification codes, invoices or security notices), which you continue to receive while you have an account.
• Accuracy. You are responsible for providing a valid email address you are entitled to use, and for keeping it up to date.

26Contact us

Questions about these Terms? We're happy to help.

SoyRage Agency
Email: [email protected]
Web: soyrage.es